MAYSUN Disposable Catery Supplies Manufacturer
Maysun addresses critical industry pain points: unsafe packaging risking health, poor-quality containers damaging brands, expensive or non-existent small-batch custom printing, inflated costs from middlemen, and ineffective eco-options. Our mission is to be your trusted source factory, offering safe, affordable, and genuinely eco-friendly disposable catery packaging (like PP/PET/PLA/CPLA/Sugarcane and kraft paper) directly manufactured to rigorous standards. We specialize in disposable cups/Food containers/bags solutions, and custom composites catery package for demanding applications, all supporting low MOQ custom printing (from as few as 1,000 pieces) to build your brand effectively. Driven by a commitment to food safety, brand value, and real environmental responsibility—Maysun provides practical disposable catery supplies solutions to protect your food, your customers, and the planet. Request samples to experience a better partner.
Factory Address:
No.195, GuanTai Road, Houjie Section, Dongguan, Guangdong, China, 52300
Email(click to send):
harris@maysunpack.com
Whatsapp(click to call):
+86 13537391060
COMPLIANCE CERTIFICATIONS
Factory Show
Maysun's self-owned factory in Dongguan, Guangdong, China, integrates R&D, production, and warehousing. The facility features multiple automated production lines, including precision injection molding, high-speed paper cup manufacturing, efficient thermoforming, and eco-friendly paper food container molding equipment. With advanced machinery and mature processes, it achieves daily production capacity in the millions, enabling long-term, stable order fulfillment. With 8,000 square meters of high-standard warehouse space, the facility supports intelligent inventory management and efficient logistics distribution, ensuring rapid and accurate order fulfillment. We sincerely welcome all customers to visit our facility and conduct on-site factory inspections.
FAQ
Q: How do I place an order?
A: Consult our online brand manager to discuss your custom product needs. We'll design and layout the product for your approval, followed by payment, production, and shipping.
Q: Can I get some samples?
A: We are honored to provide you with samples for quality inspection, but you will need to pay for the sample shipping fee. Meanwhile, we offer logo printing services for your sample order, for which you will need to pay the proofing fee. Feel free to contact our online brand manager at any time. If you have a freight forwarder in China, we can assist in delivering the goods to your forwarder.
Q: I haven't done business with your company before, how can I trust your company?
A: Our company is an Alibaba-certified supplier with over 13 years of experience in producing and selling food service packaging. If you have concerns, we can process payments through Alibaba Trade Assurance, which protects both parties' interests. We also accept a 50% deposit upfront. After production is complete, we'll provide video inspection for your verification. Once the remaining 50% balance is paid, we'll ship the goods.
Q: How long does production typically take?
A: Production time is usually 10-15 business days after final design approval and deposit payment. Rush services are available for urgent needs (extra fees apply).
Q: Are there any hidden costs?
A: No. We provide detailed quotes including design fees, production, shipping, and taxes. Any additional charges (e.g., design revisions beyond agreed limits) will be communicated upfront.
Q: Can I return products if I’m unsatisfied?
A: Due to custom printing, returns aren’t accepted unless quality issues are verified. We ensure this rarely happens through rigorous QC and pre-shipment samples.
Q: What if the print quality doesn’t match the proof?
A: If prints deviate significantly from the approved proof, we’ll reprint or refund the affected portion. Claims must be filed within 14 days of delivery.
Q: Do you offer warranties?
A: Yes! We guarantee against manufacturing defects (e.g., material flaws, print errors) for 6 months after delivery.
Q: What if I need to cancel my order?
A: Cancellations are accepted before production begins (full refund). Once production starts, a partial refund may be offered based on progress.
Q1: What if my order arrives damaged?
A: We cover replacement costs for damages caused in transit. Report within 7 days of delivery with photos, and we’ll ship replacements ASAP. Or we can produce the damaged parts in larger quantities for your next order.
Q1: Where do you ship, and what are the costs?
A: We ship globally via sea/air freight. Costs depend on order volume, destination, and speed. You’ll receive a shipping quote before confirming your order.
Q: How long does shipping to the US/EU take?
A: Sea freight: 25-35 days; air freight: 5-10 days. Port delays or customs checks may occasionally extend timelines—we’ll keep you informed.
Q: Do you handle customs and import taxes?
A: We ship DDP (Delivered Duty Paid) by default, meaning we manage all customs clearance and taxes. This ensures smooth delivery to your door. Alternatively, DDU (Delivered Duty Unpaid) can be arranged.
Q4: How is my order packaged to prevent damage?
A: We use K=K reinforced cardboard boxes for packaging, with fragile items secured inside using cushioning materials. Of course, you may also opt for palletized shipping.
Q: Can I track my shipment?
A: Yes! You’ll receive a tracking number and a link to monitor your shipment in real-time once it’s dispatched. If there are any updates to the shipping status, we will also provide you with periodic updates on the delivery progress.
Q: What file formats do you require for printing?
A: We prefer vector files (AI, EPS, or PDF with embedded fonts) for sharp results. High-resolution PNG/JPEG (300+ DPI) are also acceptable. Our team can assist with formatting if needed.
Q: Can you help with design creation or optimization?
A: Absolutely! Our in-house design team offers complimentary layout adjustments for orders. Full custom design services are available at a low fee—share your ideas, and we’ll bring them to life!
Q: How do I ensure color accuracy in printing?
A: We use Pantone Matching System (PMS) for precise color reproduction. Provide Pantone codes for critical colors, and we’ll share a digital proof for approval before production.
Q: Are there any design restrictions?
A: Complex gradients or extremely fine details may not print perfectly on certain materials. We’ll advise during proofing to ensure optimal results.
Q: What certifications do you hold to ensure manufacturing reliability?
A: Our factory is ISO 9001 certified for quality management systems, and we hold BRCGS certification for packaging materials. We also comply with FDA and EU food contact material regulations (e.g., LFGB, DGCCRF), ensuring our products are safe and reliable.
Q: How do you ensure consistent quality for large or repeat orders?
A: We have a rigorous Quality Control (QC) process at every production stage—from raw material inspection to final random sampling. For repeat orders, we maintain detailed specifications and use the same materials and machinery to guarantee consistency across all batches.
Q: What happens if there is a production delay? How will you communicate it?
A: We proactively monitor our production timeline. If any unforeseen delay occurs (e.g., machine breakdown, material delay), we will immediately notify you via email, provide the reason, and present a revised timeline. Transparency is our key policy.
Q: What materials do you use, and are they food-safe and sustainable?
A: We use a wide range of food-grade materials, including PP, PET, PLA (compostable bioplastic), bagasse (sugarcane fiber), and FSC-certified paperboard. All materials meet FDA and EU standards for food contact and come with relevant compliance certificates.
Q: Do you perform quality checks on every item?
A: While 100% inspection is not feasible for large orders, we employ a strict AQL (Acceptable Quality Level) sampling system. Our QC team inspects random samples from each batch against agreed-upon criteria for defects, dimensions, color, and print quality.
Q: How do I place an order?
A: Consult our online brand manager to discuss your custom product needs. We'll design and layout the product for your approval, followed by payment, production, and shipping.
Q: Can I get some samples?
A: We are honored to provide you with samples for quality inspection, but you will need to pay for the sample shipping fee. Meanwhile, we offer logo printing services for your sample order, for which you will need to pay the proofing fee. Feel free to contact our online brand manager at any time. If you have a freight forwarder in China, we can assist in delivering the goods to your forwarder.
Q: I haven't done business with your company before, how can I trust your company?
A: Our company is an Alibaba-certified supplier with over 13 years of experience in producing and selling food service packaging. If you have concerns, we can process payments through Alibaba Trade Assurance, which protects both parties' interests. We also accept a 50% deposit upfront. After production is complete, we'll provide video inspection for your verification. Once the remaining 50% balance is paid, we'll ship the goods.
Q: How long does production typically take?
A: Production time is usually 10-15 business days after final design approval and deposit payment. Rush services are available for urgent needs (extra fees apply).
Q: Are there any hidden costs?
A: No. We provide detailed quotes including design fees, production, shipping, and taxes. Any additional charges (e.g., design revisions beyond agreed limits) will be communicated upfront.
Q: Can I return products if I’m unsatisfied?
A: Due to custom printing, returns aren’t accepted unless quality issues are verified. We ensure this rarely happens through rigorous QC and pre-shipment samples.
Q: What if the print quality doesn’t match the proof?
A: If prints deviate significantly from the approved proof, we’ll reprint or refund the affected portion. Claims must be filed within 14 days of delivery.
Q: Do you offer warranties?
A: Yes! We guarantee against manufacturing defects (e.g., material flaws, print errors) for 6 months after delivery.
Q: What if I need to cancel my order?
A: Cancellations are accepted before production begins (full refund). Once production starts, a partial refund may be offered based on progress.
Q1: What if my order arrives damaged?
A: We cover replacement costs for damages caused in transit. Report within 7 days of delivery with photos, and we’ll ship replacements ASAP. Or we can produce the damaged parts in larger quantities for your next order.
Q1: Where do you ship, and what are the costs?
A: We ship globally via sea/air freight. Costs depend on order volume, destination, and speed. You’ll receive a shipping quote before confirming your order.
Q: How long does shipping to the US/EU take?
A: Sea freight: 25-35 days; air freight: 5-10 days. Port delays or customs checks may occasionally extend timelines—we’ll keep you informed.
Q: Do you handle customs and import taxes?
A: We ship DDP (Delivered Duty Paid) by default, meaning we manage all customs clearance and taxes. This ensures smooth delivery to your door. Alternatively, DDU (Delivered Duty Unpaid) can be arranged.
Q4: How is my order packaged to prevent damage?
A: We use K=K reinforced cardboard boxes for packaging, with fragile items secured inside using cushioning materials. Of course, you may also opt for palletized shipping.
Q: Can I track my shipment?
A: Yes! You’ll receive a tracking number and a link to monitor your shipment in real-time once it’s dispatched. If there are any updates to the shipping status, we will also provide you with periodic updates on the delivery progress.
Q: What file formats do you require for printing?
A: We prefer vector files (AI, EPS, or PDF with embedded fonts) for sharp results. High-resolution PNG/JPEG (300+ DPI) are also acceptable. Our team can assist with formatting if needed.
Q: Can you help with design creation or optimization?
A: Absolutely! Our in-house design team offers complimentary layout adjustments for orders. Full custom design services are available at a low fee—share your ideas, and we’ll bring them to life!
Q: How do I ensure color accuracy in printing?
A: We use Pantone Matching System (PMS) for precise color reproduction. Provide Pantone codes for critical colors, and we’ll share a digital proof for approval before production.
Q: Are there any design restrictions?
A: Complex gradients or extremely fine details may not print perfectly on certain materials. We’ll advise during proofing to ensure optimal results.
Q: What certifications do you hold to ensure manufacturing reliability?
A: Our factory is ISO 9001 certified for quality management systems, and we hold BRCGS certification for packaging materials. We also comply with FDA and EU food contact material regulations (e.g., LFGB, DGCCRF), ensuring our products are safe and reliable.
Q: How do you ensure consistent quality for large or repeat orders?
A: We have a rigorous Quality Control (QC) process at every production stage—from raw material inspection to final random sampling. For repeat orders, we maintain detailed specifications and use the same materials and machinery to guarantee consistency across all batches.
Q: What happens if there is a production delay? How will you communicate it?
A: We proactively monitor our production timeline. If any unforeseen delay occurs (e.g., machine breakdown, material delay), we will immediately notify you via email, provide the reason, and present a revised timeline. Transparency is our key policy.
Q: What materials do you use, and are they food-safe and sustainable?
A: We use a wide range of food-grade materials, including PP, PET, PLA (compostable bioplastic), bagasse (sugarcane fiber), and FSC-certified paperboard. All materials meet FDA and EU standards for food contact and come with relevant compliance certificates.
Q: Do you perform quality checks on every item?
A: While 100% inspection is not feasible for large orders, we employ a strict AQL (Acceptable Quality Level) sampling system. Our QC team inspects random samples from each batch against agreed-upon criteria for defects, dimensions, color, and print quality.
